Frequently ask questions

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We're here to help you get the most out of your skincare experience. If you don’t find what you're looking for, feel free to reach out to us via our email at billion@celestra.work.

Orders & Shipping

Q: Where do you ship from?

A: All orders are shipped from our fulfillment center in US.

Q: Do you ship internationally?

A: Yes! We currently ship worldwide. Shipping rates and times vary depending on the destination.

Q: How long will it take to receive my order?

A: Domestic orders typically arrive within 3–7 business days. International orders may take 7–14 business days, depending on customs and local delivery services.

Q: How can I track my order?

A: Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor delivery progress.

Returns & Exchanges

    Q: What’s your return policy?

A: We accept returns within 14 days of delivery for unopened and unused products. Due to hygiene reasons, we cannot accept used items.

Q: How do I start a return?

A: Please contact us at  billion@celestra.work with your order number and reason for return. We’ll guide you through the process.

Q: Can I exchange a product?

A: We do not offer direct exchanges at this time. Please return the original item and place a new order for the item you want.

Product & Ingredients

Q: Are your products cruelty-free?

A: Absolutely. All our products are 100% cruelty-free and never tested on animals.

Q: Are your products safe for sensitive skin?

A: Our formulas are designed with sensitive skin in mind, using clean and gentle ingredients. However, we always recommend doing a patch test before full use.

Q: Do your products contain parabens or sulfates?

A: No. Our products are free from parabens, sulfates, phthalates, and synthetic fragrances.

Q: Are your products vegan?

A: Yes, all of our products are vegan and plant-based.

Q: How long do your products last after opening?

A: Most products have a shelf life of 6 to 12 months after opening. Look for the open jar symbol on the packaging for specific information.

Account & Payments

Q: Do I need an account to place an order?

A: No account is required! You can check out as a guest, but creating an account allows for faster checkouts and order tracking.

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, PayPal, and major credit/debit cards. You can also use Apple Pay and Google Pay at checkout.

Promotions & Subscriptions

Q: Do you offer discounts or promo codes?

A: Yes! Sign up for our newsletter to receive 10% off your first order and stay updated on future promotions and skincare tips.

Q: Do you offer subscription options?

A: We’re working on launching subscription plans soon so you can have your skincare favorites delivered regularly and at a discount!

Contact & Support

Q: How can I contact you?

A: You can reach us via email at billion@celestra.work  within 24 hours on business days.

Q: Do you work with influencers or affiliates?

A: Yes, we love collaborating with skincare enthusiasts! Please reach out to billion@celestra.work with your media kit or links.